RETURN & REFUND POLICY
REFUND POLICY
Last Updated: July 25, 2026
At BGH Group LLC, doing business as Hattie B's Boutique ("Hattie B's Boutique," "we," "us," or "our"), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.
Please read this Refund Policy carefully before requesting a return.
30-DAY RETURN POLICY
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, items must be:
Unused and unworn
In their original condition
Returned with all original packaging
Include all tags, accessories, manuals, and documentation (if applicable)
Free from signs of use, damage, or alteration caused by the customer
Returns that do not meet these conditions may not be eligible for a refund.
RETURN POLICY OVERVIEW
Return Window:
30 days from the date of delivery.
Item Condition:
Products must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
Restocking Fee:
$0.00
We do not charge any restocking fees.
RETURN SHIPPING COSTS
Defective, Damaged, or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective
Incorrect
Missing parts due to our error
We will cover the cost of return shipping. Once your return request is approved, we will email you a prepaid return shipping label to print and use for your return.
You may also be eligible for a replacement or full refund.
Customer Remorse (Change of Mind)
If you wish to return an item because:
You ordered the wrong product
The item doesn't fit your needs
You changed your mind
You no longer want the item
You are responsible for the actual cost of return shipping.
Original shipping costs (if applicable) are non-refundable.
HOW TO REQUEST A RETURN
Step 1 — Contact Us
Email our customer support team at:
support@hattiebsboutiques.com
Please include:
Your order number
Your full name
The reason for the return
Photos (if the item is damaged or defective)
Step 2 — Receive Return Authorization
Our customer support team will review your request and provide return instructions, including the appropriate return address and any additional information needed to complete your return. If your return qualifies for a prepaid shipping label, we will email it to you at this stage.
Please do not return items without first contacting us.
Step 3 — Package Your Return
Securely package your item using its original packaging whenever possible.
Please include:
All accessories
Original tags
Product packaging
Manuals (if applicable)
Any promotional items included with your purchase
Step 4 — Ship Your Return
Ship your return according to the instructions provided in your return authorization email.
We recommend using a shipping service that provides tracking information.
We are not responsible for returns that are lost during transit.
REFUND PROCESS
Once your return is received, we will inspect it to verify that it meets the conditions outlined in this Refund Policy.
If approved:
Your refund will be issued to your original payment method.
Processing typically begins within 3–5 business days after inspection.
Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.
You will receive an email confirming when your refund has been processed.
EXCHANGES
If you would like to exchange an item for a different size, color, or another available product, please contact our customer support team before returning your item.
We will be happy to assist you with the exchange process, subject to product availability.
NON-RETURNABLE ITEMS
For health, hygiene, safety, or legal reasons, certain products may not be eligible for return.
Examples may include:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Used or worn items
Products specifically marked as non-returnable on the product page
If a product is non-returnable, this will be clearly indicated on its product page.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Photos of the damaged item
Photos of the shipping packaging
We will evaluate the issue and, where appropriate, provide a replacement, store credit, or refund.
CANCELING AN ORDER
If you need to cancel your order, please contact us as soon as possible.
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow our return process.
LATE OR MISSING REFUNDS
If you have not received your refund:
Check your bank account.
Contact your credit card company, as refunds may take time to appear.
Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact us.
QUESTIONS?
If you have any questions regarding returns or refunds, our customer support team is happy to assist you.
CONTACT INFORMATION
Legal Business Name:
BGH Group LLC
Store Name:
Hattie B's Boutique
Business Address:
8334 Clairemont Mesa Blvd
San Diego, CA 92111
United States
Email:
support@hattiebsboutiques.com
Phone:
+1 (619) 736-6451
Follow Us:
Facebook
CUSTOMER SERVICE HOURS
Monday – Friday
09:00 AM – 05:00 PM (EST)
Response Time:
We aim to respond to all customer inquiries within 1–2 business days.