SHIPPING POLICY

SHIPPING POLICY

Last Updated: July 25, 2026

At BGH Group LLC, doing business as Hattie B's Boutique ("Hattie B's Boutique," "we," "us," or "our"), we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Hattie B's Boutique, you agree to the terms outlined in this Shipping Policy.

SHIPPING LOCATIONS

We currently ship only within the United States.

At this time, we do not offer international shipping.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

ORDER PROCESSING

All orders are processed after payment has been successfully received.

Order Cut-Off Time

5:00 PM (EST)

Orders placed after 5:00 PM Eastern Time will begin processing on the next business day.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

HANDLING TIME

Our standard order processing time is:

1–2 Business Days (Monday–Friday)

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer.

TRANSIT TIME

Once your order has been shipped, estimated delivery is:

6–8 Business Days (Monday–Friday)

Please note that delivery times are estimates only and are not guaranteed.

ESTIMATED DELIVERY TIME

From the time your order is placed until delivery, you can generally expect:

7–10 Business Days

Actual delivery times may vary depending on:

  • Shipping destination
  • Weather conditions
  • Carrier delays
  • Holiday shipping volume
  • Other unforeseen circumstances outside our control

SHIPPING CARRIERS

To ensure safe and reliable delivery, we work with trusted shipping partners, including:

  • USPS
  • UPS
  • FedEx

Carrier selection is determined based on your shipping destination, package size, and service availability.

SHIPPING COSTS

Free Standard Shipping

We proudly offer FREE Standard Shipping on all orders shipped within the United States.

There is:

  • No minimum purchase requirement
  • No hidden shipping fees
  • No membership required

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information
  • A tracking link (when available)

Tracking information may take 24–48 hours to become active after shipment.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before submitting your order.

If an incorrect address is provided, shipping delays or additional carrier fees may occur.

If you notice an error, please contact us as soon as possible. While we will do our best to update your information before shipment, we cannot guarantee changes once an order has been processed.

DELAYED SHIPMENTS

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Carrier network disruptions
  • Natural disasters
  • Holidays
  • High shipping volumes
  • Incorrect shipping information

We appreciate your patience and understanding should delays occur.

LOST OR STOLEN PACKAGES

If your package appears to be lost during transit, please contact us as soon as possible.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

  • Checking around your property
  • Asking household members or neighbors
  • Contacting the shipping carrier directly

If you still cannot locate your package, please contact our customer support team, and we will do our best to assist you.

Please note that BGH Group LLC is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging
  • A brief description of the damage

We will review your request and work toward an appropriate resolution.

UNDELIVERABLE OR RETURNED PACKAGES

Orders returned to us because of:

  • Incorrect addresses
  • Refused delivery
  • Failure to collect the package
  • Undeliverable addresses

may be subject to reshipment charges.

If a refund is requested instead, original shipping costs (if applicable) and any carrier return fees may be deducted where permitted by law.

ORDER CHANGES OR CANCELLATIONS

If you need to modify or cancel your order, please contact us immediately.

Because we process orders quickly, we cannot guarantee that changes or cancellations can be made once processing has begun.

QUESTIONS ABOUT SHIPPING

If you have any questions regarding your shipment or delivery, our customer support team is happy to help.

CONTACT INFORMATION

Legal Business Name:
BGH Group LLC

Store Name:
Hattie B's Boutique

Business Address:
8334 Clairemont Mesa Blvd
San Diego, CA 92111
United States

Email:
support@hattiebsboutiques.com

Phone:
+1 (619) 736-6451

Follow Us:
Facebook 

CUSTOMER SERVICE HOURS

Monday – Friday
09:00 AM – 05:00 PM (EST)

Response Time:
We aim to respond to all inquiries within 1–2 business days.